Once your order comes in, we process it within 1–3 working days and send it on its way. After that, delivery typically takes another 4–7 working days to arrive at your door. You'll get a tracking link by email so you can follow your parcel every step of the way.

Our products are made from non-toxic, pet-friendly materials. If you have any questions about a specific product, feel free to get in touch and we'll be happy to help.

Yes — our grooming products are designed to work for all breeds and coat types, from short-haired cats to long-haired dogs like Cocker Spaniels or Golden Retrievers. If you're not sure which one is best for your pet, drop us an email and we'll happily point you in the right direction.

No worries at all — we're always happy to help. Drop us an email at support@sweetpaws.uk and a member of our team will get back to you within 24 hours, Monday to Friday. We love hearing from fellow pet owners!

We offer free standard delivery on all UK orders over £45. For orders under £45, a small shipping fee applies at checkout.

Of course! Once your order has been dispatched, you'll receive an email with a tracking link. You can also track your order directly on our website — all you need is your order number and the email address you used at checkout.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay, Google Pay, Shop Pay, and PayPal. All transactions are processed securely through our encrypted checkout.

We're sorry to hear that. Please email us at support@sweetpaws.uk with your order number and a photo of the damage, and we'll sort it out for you as quickly as possible.